Refund policy

Due to the nature of handmade bath and body products, we do not accept returns for safety and hygiene reasons.

However, your satisfaction is very important to us. If there is an issue with your order, please contact us within 48 hours of delivery, and we will be happy to review the situation and assist you.

We are happy to help if:

• Your item arrived damaged.
• You received the wrong item.
• There is an issue with your order upon arrival.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please email us at hello@lrcraftsoap.com within 48 hours of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the product and its packaging

Once we review your claim, we may offer a replacement or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Used or opened products
• Bath and body products (for hygiene and safety reasons)
• Custom or personalized orders
• Gift cards

Please note that we cannot accept returns due to personal preferences, scent preferences, or slight natural variations that are common in handmade products.

If you have any questions or concerns, please don’t hesitate to contact us. We’re always happy to help. 💛